View Full Version : Templates not recognized

03-29-2007, 04:50 AM
Preps5.2 does not show all the templates in our template folder when we try to select a template for a new job or when we try to open a template from the default template folder. All the templates show up if we use "other" when opening a template. This is happening on all our Macs running Preps. This just started a few days ago. Our templates are stored on our Primary prynergy server.

03-29-2007, 09:45 AM
Is there anything different about the 'hidden' files?

Is the file extension missing?

Get info on the mac and see what each one says - also check the properties on the files on the server.

Are they coming from the same source?

We have had issues in the past with files coming in from Upfront when we open the .job file it refuses to recognize the .tpl files until we resave them with or without extensions - this seemed to go away with Prinergy patches being installed (Preps patches included)

Dennis Wyers.

03-29-2007, 11:01 AM
The file extensions are the same. We used to be able to see the files and now we can't. Sometimes renamiing the files helps for a while then they stop working again. We thought maybe we had to many files in the folder so we moved all the old ones but it didn't help.

04-02-2007, 04:33 PM
Have you by chance renamed the .tpl files in the finder? The new file names will not appear in Preps template window unless you open the .tpl files in Text Edit and change the filenames in 3 places in the file code itself (easy).

04-04-2007, 03:41 AM
We have not renamed the files in the finder. We have now moved all the files onto another server and everything now shows up in Preps. I think it must have something to do with stroreing them on the prynergy server.