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View Full Version : Preps5.5.3 dongle issue


rob.vaughan
02-23-2009, 02:27 PM
I have been running preps 5.5.2 for months today it won't see the dongle? Light is on the dongle, tried every port on the Mac, 10.4.11, Upgraded to 5.5.3 preps, still does not see dongle. Any help would be good, any dongle utilities?

monica.chow
02-24-2009, 12:49 AM
Hi Rob,
I would highly recommend calling the Technical Response Center to help troubleshoot your Preps dongle.

Did the dates changed on your computer or did you recently install any new software or updates?
Can you install Preps 5.3.3 on another computer and see if the dongle will work there?