View Full Version : download files from insite, Failed to open.

06-02-2009, 06:51 PM
some of our customers, try to download files, failed, dont know whats wrong with it.

here is the sceen shot, need help.

06-03-2009, 04:24 AM
Looks like a java applet being downloaded - probably blocked by their firewall? Have they run the system diagnostic to see if everything is compatible with your Insite server??

Do they have Java loaded if they are on PC??


06-03-2009, 02:59 PM
If it's only "some "clients" it might be a good idea to look at their local systems, make sure their Java versions are all up to date. Once the client is logged in to InSite, in the lower left corner should be a link titled "System Diagnostics" which will tell them if anything isn't compatible. See attached screenshot.